Refund Policy
We want you to be completely satisfied with XliffAI. Learn about our refund terms and process.
XliffAI Team
Last updated: October 07, 2025
Overview
At XliffAI, we strive to provide exceptional translation services. We understand that sometimes our service might not meet your expectations, and we have established this refund policy to ensure transparency and fairness in our refund process.
Refund Eligibility
✅ You are eligible for a refund if:
- • You request a refund within 7 days of your initial subscription purchase
- • You have used less than 20% of your monthly translation limit
- • Technical issues on our end prevented you from using the service
- • You were charged incorrectly due to billing errors
- • You experience significant service disruptions for more than 48 hours
❌ Refunds are not available if:
- • More than 7 days have passed since your subscription purchase
- • You have used more than 20% of your monthly translation quota
- • You simply changed your mind about the service
- • Your subscription has already been cancelled and the billing period ended
- • You violated our Terms of Service
Subscription Plan Refunds
Monthly Subscriptions
For monthly subscriptions, refunds are processed as credits to your original payment method.
- • Prorated refunds available within 7 days
- • Refund processed within 5-10 business days
- • Access continues until current period ends
Annual Subscriptions
Annual subscriptions receive prorated refunds for unused months.
- • Full refund if requested within 7 days
- • Prorated refund for remaining months after 7 days
- • Subject to usage limits (20% rule)
How to Request a Refund
Step-by-Step Process
-
1
Contact Support: Email us at support@xliffai.com or use our contact form
-
2
Provide Details: Include your subscription details, reason for refund, and any relevant information
-
3
Review Process: We'll review your request within 1-2 business days and verify eligibility
-
4
Refund Processing: Approved refunds are processed within 5-10 business days to your original payment method
Processing Times
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 3-5 business days | May take up to 10 days depending on your bank |
| PayPal | 1-3 business days | Typically the fastest option |
| Bank Transfer | 5-10 business days | International transfers may take longer |
Special Circumstances
Service Outages
If our service experiences significant downtime (more than 48 hours), we will automatically provide service credits or refunds regardless of usage limits.
Data Privacy Issues
If there's a data breach or privacy issue that affects your account, you're eligible for a full refund regardless of usage or time limits.
Enterprise Customers
Enterprise customers with custom agreements may have different refund terms. Please refer to your specific contract or contact your account manager.
Need Help?
Contact Our Support Team
Have questions about refunds or need to request one? Our support team is here to help.
Policy Updates
This refund policy may be updated from time to time. We will notify users of any significant changes via email and post the updated policy on our website. Continued use of our service after policy changes indicates acceptance of the updated terms.